Communicating Confidently

This workshop is designed for recently graduated engineering professionals to equip them with practical communication skills for use mainly on site. Conducted over two consecutive days for 8-12 participants, it is designed to develop their confidence in asking appropriate questions when communicating and actively listening, both face to face and over the telephone. Clear and concise day to day written communication skills are developed through active participation while client needs and requirements are addressed. Supported by exercises, case studies and video clips, professionalism and confidence is encouraged and developed over the two days

Objectives

By the end of the workshop, participants will have developed skills to:

• Verbally communicate with sub-contractors, site management and staff in a clear and unambiguous way.
  
• Undertake effective preparation and present professionally, using basic aids and media.
  
• Write day to day communications using correct language, format and grammar.

Day 1 Building Confidence in Your Communication

• Communication Skills Overview
  
• Verbal Skills
  
• Non-verbal Skills (body language)
  
• Listening Skills
  
• Verbal Communication
  
• What communication is
  
• Barriers to communication
  
• How to communicate effectively
  
• Communications with foreign nationals
  
• Listening Skills
  
• Non-Verbal Skills

Day 2 Dealing with Clients

• The significance of client service
  
• Internal and External clients
  
• Client Needs and Addressing these needs
  
• Building Confidence - how confidence can be developed
  
• Assertive Behaviour
  
• Writing with Purpose
  
• Writing Emails and Memos on site