Course
Course duration: 1 day
Course cost : €225 Engineers Ireland/Engineers Skillnet member
€350 Non-Engineers Ireland but Engineers Skillnet member
€400 Engineers Ireland but non-Engineers Skillnet member
Overview
By the end of the workshop, participants will be able to:
· Verbally communicate with clients, architects, site management and staff in a clear and unambiguous way.
· Assertively communicate face to face in a flexible and participative manner using non-verbal communication skills.
· Participate in meetings and briefings in a confident and professional manner.
Who should attend
This course will be of benefit to individuals who wish to improve their communication skills especially graduate and junior engineers who would like to bring a structure and improvement around their communication skills.
Outline
Course Content
Verbal Communication
· Perception and ambiguity
· Mechanics of speech
· Communicating to different people
· Listening and Questioning skills
· Challenging communication situations
Non-verbal Communication
· What non-verbal communication is
· The power of non-verbal communication
· Contradictory non-verbal communication
· Optimal use of non-verbal skills
Building Confidence
· What is confidence?
· How can it be developed?
· Preparing for meetings
· Active participation in meetings
Trainer Profile
Penny Withey will be facilitating the workshop.
Penny holds a BA in Economics and Psychology from the University of Cape Town, a Diploma in Training from the IPM (South African equivalent of the CIPD) and a post graduate diploma in Industrial Relations from Stellenbosch Graduate School of Business. She has extensive experience in training time management skills gained from her management experience as the HR Manager of a large retail organisation in .
Penny has also run numerous similar workshops in both the academic and corporate sector.