Advanced Communication Skills

Course

Course duration: 1 day

Course cost : €275 Engineers Ireland/Engineers Skillnet member

                    €400 Non-Engineers Ireland but Engineers Skillnet member

                    €450 Engineers Ireland but non-Engineers Skillnet member

Overview 

This one day workshop is designed for 8-12 middle management engineers and team leaders to develop their ability to communicate with staff and clients in a professional and productive way. It builds on their experience and knowledge and suggests different approaches to topics such as giving instructions and feedback. Using discussion forums, demonstration, practical exercises and case studies, it highlights communication pitfalls and offers practical suggestions to address these.

Course Objectives:

By the end of the workshop participants will be better able to:

• Give clear instructions and delegate tasks effectively
• Give and draw feedback from colleagues, clients and staff to improve productivity
• Identify different behaviour styles and adjust their own style to improve the outcome of the communication.

Who should attend ?

Engineers with five to eight years experience or anyone who they would feel that they would benefit from an advanced communication skills programme.

Outline

Course Outline:

Introduction:

• Buy in Introductions, needs and expectations

Communication overview:

• The communication process
• Where communication goes wrong
• How to address miscommunication
• Building rapport
  
• Giving instructions
  
• How much detail is appropriate
• Assigning responsibility and authority
• Delegating with confidence
  
• Feedback
• Why give feedback? How to give feedback
• How to draw feedback
• Getting the most from feedback
  
• Behaviour styles
  
• Recognising different styles
• Assessing own style
• Assertive skills
• Projecting a presence
• Handling aggressive and passive styles

Conclusion:

• Action plan  

Trainer Profile

Penny Withey will be facilitating the workshop. 

Penny holds a BA in Economics and Psychology from the University of Cape Town, a Diploma in Training from the IPM (South African equivalent of the CIPD) and a post graduate diploma in Industrial Relations from Stellenbosch Graduate School of Business. She has extensive experience in training time management skills gained from her management experience as the HR Manager of a large retail organisation in . 

Penny has also run numerous similar workshops in both the academic and corporate sector.